The evolution of the 'quick trip to the store'



Customer experiences, shoppers will quickly defect to rival retailers. Consider how cosmetics company Sephora has embraced the customer experience. 's. decision to help facilitate customers' active lifestyles. The company's Manhattan store now features a concierge that helps customers find local yoga instructors. With each purchase, click or login, customers reveal information about their shopping preferences. Automated digital assistants can check in-store inventory for a customer's size and report back to employees on the floor wearing earpieces. Outsourcing routine tasks to AI gives retailers more time to make personal connections with their customers. read more...